The vendor name of wireless device is as an example. Note: Search for the wireless or Bluetooth driver paired with the vendor name which is used on your PC. Here you can learn more about How to search and download drivers. If it fails to update the wireless or Bluetooth driver through Device manager, you can download and install the latest driver from the ASUS Support Site.The computer will reinstall the wireless network and Bluetooth, and the devices will display in the Network adapters and Bluetooth categories. After uninstalling the network adapter and Bluetooth, please click ⑬ and select ⑭.Check the arrow next to ⑧, then right-click ⑨ and select ⑩.Note: The device name may be different based on different models. Check the arrow next to ③, then right-click ④ and select ⑤.So, we recommend updating both drivers to the latest version. If the versions are too different between the Wireless and Bluetooth drivers, it may cause a software compatible issue. Update the Wireless and Bluetooth drivers through Device Manager If the problem persists, please continue the next troubleshooting step. After your PC boots up, please check the wireless network adapter in Device Manager again whether it is normal.Wait for 90 seconds, then your PC will automatically boot up.Press and hold the Power button for 40 seconds, to perform the hardware reset.(These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. For desktop and AIO PCs, please continue the next troubleshooting.) If you experience that wireless network adapter with Yellow Exclamation in Device Manager, please try the following way to solve it. Wireless network adapter with Yellow Exclamation in Device Manager If any error occurs, please try the troubleshooting suggestions and possible approaches to resolve the problem in MyASUS.Here you can learn more about Why can I only see the partial features in the MyASUS app. Note: If there is no System Diagnosis tab in MyASUS that means your computer does not support this function, please ignore this step and go to the next. Here you can learn more about MyASUS System Diagnosis - Introduction. If there is no result searched that means your computer may not install it, refer to How to install MyASUS. Type and search in the Windows search bar ①, then click ②.Use System Diagnosis in MyASUS to check wireless connectivity problems. Your computer will be turned off completely.Īfter turning the computer off completely, please restart your computer and check whether the problem is resolved. If the problem persists, please continue the next troubleshooting step. Try to reset BIOS to default settings, here you can learn more about How to restore BIOS settings.Ĭlick the icon on the taskbar ①, select the icon ②, then press and hold the key ③ on the keyboard as well as select ④ at the same time. Note: When the Wi-Fi icon highlights to blue, it means the function is enabled. Make sure the wireless function is activatedĬlick icon on the taskbar ①, then make sure Wi-Fi is ②. Update and confirm BIOS / Windows packages / drivers with the latest version in your PC. Update the Wireless and Bluetooth drivers through Device Manager.Wireless network adapter with Yellow Exclamation in Device Manager.Make sure the wireless function is activated.Ttps://Please go to the corresponding instruction based on the current Windows operating system on your computer: To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about troubleshooting for Wireless Network Problems on Notebook Here you can learn more about How to Change Power mode and plan. Note: It will be helpful on the network speed problem if you improve the system performance. (A) cannot connect to internet but (B) is able to -> Please refer to the solutions below: (The common symptoms, such as no Wi-Fi icon, Wi-Fi fails, no Wi-Fi signal, WiFi slow, or exclamation mark appeared in Wi-Fi of device manager, etc.)įor other inquiries about Internet equipment / service, please contact the Internet service provider for further information.Īssume that you use both Computer (A) & Smart Phone (B), and connect them to the Internet network by Wi-Fi:īoth (A) & (B) cannot connect to the internet -> problems usually result from Internet facilities or Internet service providers. This troubleshooting only offers solutions to Internet dysfunction caused by a computer. We first have to check whether the problems are caused either by the computer or by Internet equipment (modem/Internet cable/wireless share device) or the Internet service provider before we look to solve the Internet problem. Troubleshooting - Computer Wireless Network (Wi-Fi) Issues
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